Shipping and delivery policy

Last updated 21 September 2026

Pompla sells bookings for travel services. We don't sell or ship physical goods, so there is nothing to ship. This page explains how the service you've paid for is delivered instead.

Your booking confirmation

When your payment is successful, you receive a booking reference (starting with PMP-) straight away, and a written confirmation by email or WhatsApp within 24 hours with your trip, date, travellers and amount paid.

If you haven't received a confirmation within 24 hours of paying, write to hello@pompla.com with the amount and time of payment and we'll sort it out.

Your trip details

Before your departure — normally two days before — we send you the practical details: the pickup point and time, the name and phone number of the operator's trip lead, and anything you need to bring.

The trip itself

The service is delivered by the operator named on your trip page, on the departure date you booked, as described on that page. If the operator cancels or can't run the trip, you're entitled to a full refund — see our refund policy.