Privacy policy
Last updated 21 September 2026
This page explains what personal data we collect when you use Pompla, why we collect it, who we share it with, and what you can ask us to do with it. It's written to be read, not skimmed past.
Pompla is operated by Nimit Sharma, a sole proprietorship trading as Pompla, registered at CN 235, 4th Floor, BD Gupta Road, Rajpur Khurd Extension, New Delhi, Delhi 110068. For the purposes of the Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the personal data described here. You can reach us at hello@pompla.com.
What we collect
| When | What we collect |
|---|---|
| You join the waitlist | Your name and email address |
| You make a booking | The lead traveller's name, email and phone number; the name, age and gender of each traveller (operators need these for rooming and permits); an emergency contact if you choose to give one; and anything you choose to write in the notes field |
| You list trips as an operator | Your business name, contact name, phone number, email, city, Instagram handle and trip details |
| You contact us | Whatever you send us by email or WhatsApp |
We never see or store your card, bank or UPI details. Payments are processed by our payment gateway, Razorpay, under its own privacy policy.
Health information is optional. If you mention a medical condition or dietary need in the notes field, we share it only with the operator running your trip, and only so they can keep you safe on it. Don't include anything you'd rather they didn't know.
Why we use it
- To confirm your booking and pass the details to the operator running your trip
- To send you messages about your booking — confirmation, pickup details, changes
- To process refunds and handle disputes
- To meet our legal obligations, including tax and accounting records
- For the waitlist: to tell you when booking opens, and nothing else
We don't sell your personal data, rent it, or use it for advertising.
Consent
By joining the waitlist or making a booking you consent to us using your data as described here. You can withdraw that consent at any time by emailing us. Withdrawing doesn't undo anything already done lawfully — and if you withdraw it for a booking that hasn't happened yet, we may not be able to run that booking.
Who we share it with
- The operator running your trip — the traveller details they need to run it
- Razorpay — to process your payment and any refund
- Our service providers — Netlify (website hosting and forms), Airtable (booking records) and GoDaddy (email). They process data on our behalf and not for their own purposes
- Authorities — only where the law requires it
How long we keep it
- Bookings: for as long as the law requires us to keep tax and accounting records, then deleted
- Waitlist: until you ask us to remove you, or 12 months after booking opens, whichever comes first
- Operator sign-ups that don't go ahead: 12 months
Your rights
Under the Digital Personal Data Protection Act, 2023 you can ask us to:
- Tell you what personal data we hold about you and how we're using it
- Correct anything that's wrong or incomplete
- Delete your data, where we're not required by law to keep it
- Nominate someone to exercise these rights on your behalf
Email hello@pompla.com from the address you used with us. We'll respond within 7 working days.
Cookies
We don't use advertising or tracking cookies. The site loads its fonts from Google Fonts, which receives your IP address in the process, as any website that loads a font from it does.
Security
We use reasonable security measures to protect your data, and we limit access to the people who need it to run your booking. No system is perfectly secure — if we ever have a breach that affects you, we'll tell you and the Data Protection Board as the law requires.
Children
Bookings must be made by someone aged 18 or over. If you're booking for someone under 18, you're responsible for their details and for their consent.
Grievance officer
If you're unhappy with how we've handled your data, write to our grievance officer, Nimit Sharma, at hello@pompla.com. We'll acknowledge within 2 working days and respond in full within 7 working days.
Changes
If we change this policy in a way that affects you, we'll update the date at the top of this page and, where it matters, tell you directly.